Most people plan the ride to the airport carefully and barely think about the ride back. That is a mistake, because the return leg is the harder one: you are tired, you do not know exactly when you will clear the terminal, and you control none of it. Here is what actually happens from the moment the wheels touch down until you are sitting in the car.
How long it takes from landing to leaving
The gap between the scheduled landing time and the moment you actually walk out of the terminal is wider than most people estimate. Between touchdown and the aircraft door opening you can expect 5 to 15 minutes, depending on the stand. Walking to passport control takes a few more, and the queue itself varies enormously with the hour and with how many aircraft landed in the same window.
The least predictable part is baggage. With hand luggage only you can be out within 20 to 30 minutes of landing. Waiting for checked bags adds another 15 to 40. Our practical estimate: half an hour with cabin bags, and an hour to an hour and a half with checked luggage at a busy time.
Where your driver waits
Our driver calls you as you land and agrees an exact pickup point at the terminal exit. You do not need to hunt for a car in a car park or guess where to go after a ten-hour flight. You walk out, the driver is already there, and takes the bags from there.
If you would rather head straight outside and meet at the pickup lane, that works too - just tell us in advance. Some passengers prefer it, particularly when they know the terminal well and want to save the walk.
What happens when the flight is delayed
This is exactly where the flight number becomes the single most important detail in the booking. When you have given it to us, we track the flight status in real time and update the driver automatically. A two-hour delay requires nothing from you - no call, no message, and no worry that the driver has left. He simply sets out later.
The first waiting period on arrival, up to 60 minutes from the actual landing rather than the scheduled time, is free of charge. That covers the normal run of passport control and baggage. Without a flight number, though, we work to the time you gave us - and if the flight ran late, the driver waits on your clock.
What to tell us in advance
The bookings that run most smoothly are the ones that include these details:
- The flight number - the only thing that lets us track delays and early arrivals
- Passenger and suitcase counts - so we send a vehicle with enough boot space
- The children's ages - if child seats are needed, they are fitted before the car leaves
- The exact destination address - city, street and number, not just the town name
- Large equipment - a surfboard, an instrument or sports kit, arranged in advance. A wheelchair is not treated as oversized and carries no surcharge
Flights that land at night
Landings between midnight and five in the morning fall in a window where improvised transport is hard to find. Public transport is limited, and casual taxis at the airport cost more at those hours. Night arrivals are precisely the case where the transfer should be booked in advance - both for the price and for the certainty that someone will actually be there.
The one thing you genuinely must give us on a return booking is the flight number. Without it everything else becomes guesswork; with it you can simply walk off the plane and stop thinking about it.
Ready to reserve your airport ride?
Give us a flight number and a pickup point, and get an agreed price before the car even leaves for you. A human dispatcher is available around the clock.
- Available 24/7
- Price agreed upfront
- Live flight tracking
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